In the interests of staff and customers we will be asking all customers to sanitize their hands on entry to the stores.

Customers will be directed to the counter where assistance will be provided.

For customers wishing to try out instruments we will be offering an appointment system. 028 90326695 www.matchettsmusic.com/bookanappointment

All instruments will be thoroughly cleaned with the appropriate cleaner after being tried out by a customer.

Stars will be placed on the floor two meters apart to help customers and staff keep to the two meter social distancing.

Screens will be used at each till to create a physical barrier to protect staff and customers during the payment transactions.

The counters and any work stations will be cleaned regularly throughout the day. 

High touch objects for example door handles and sanitizer bottles will be cleaned regularly.

Regular handwashing is essential with hand sanitizer throughout the day. We will provide plenty of hand sanitizer throughout the shop.

Rental Returns

Rentals can be returned from the 15th June to the store. Please contact us if you are unable to return an instrument for any reason and we can arrange something with you.

Repairs

We will be able to offer some instrument repairs from 8th June. Please phone to arrange before bringing the instrument in on 028 90326695. All repairs must be brought in a case.

I've placed an order, will it be delayed?

We are currently able to dispatch orders on time however deliveries are taking longer to arrive due to the pressure on the Postal Service and Parcel Force.

We are operating a reduced team and we'd therefore ask you are patient at this time.  If there are any issues with your order, we will contact you by phone or by email. Otherwise you can assume it is proceeding as normal.

Therefore, we consider ourselves to be operating a largely-normal service for website and telephone orders, but with the caveats that it may take us a little longer to respond to customer enquiries and out of stock items may take longer than usual to arrive.

• If the item/s you order are out of stock…
  The situation is less certain. Some of our suppliers have closed, some are operating at reduced capacity, and some of our goods come from outside of the UK. We will do our best to keep all of our customers updated with the latest news about their order via regular email updates.

• Lead times displayed on our website are subject to change…
  Suppliers endeavour to give us accurate information about incoming stock deliveries, however, given the current situation, things can change at the drop of a hat. Please be patient and rest assured that we are doing our best to get your order to you quickly.

Please be aware that this situation is subject to change if further advice is issued by the UK government that forces us to reduce or stop operations, or if our suppliers or couriers are unable to operate a normal service.

Can I still call or email you?

We are handling enquiries as normal. 

In addition, because many people are now staying at home, we’re experiencing higher volumes of enquiries for web and telephone orders than usual; it might take us a little longer to get back to you, but be assured that we will answer your question as quickly as we can.

Finally, Thank You!

The whole team at Matchetts Music wants to thank you - our customers and community - for continuing to support us during the uncertainty surrounding the Covid-19 pandemic. We’re very grateful and privileged to be able to serve the musicians' community, and we want to continue to help you make music, as we know it can bring a lot of joy, even when there are more-serious things going on in the world!