UK Shipping

UK postage is free on most items, excluding pianos, digital pianos and double basses which we will quote on an individual basis. 

We send smaller items via Royal Mail and larger items via a carrier. We will e-mail you when your order has been shipped. Orders usually take 2-3 working days. 

ROI Shipping

Delivery to Ireland is free on items over £179, excluding pianos, digital pianos and double basses which we will quote on an individual basis. For delivery of items under £179, the cost is £10.

International Shipping

We are happy to give a quote for international shipping. Email info@matchettsmusic.com or phone us on +44(0) 28 90 326695  for a price.

Piano Shipping

Due to the size and weight of pianos and digital pianos, we have to quote for delivery on an individual basis, however delivery in the Belfast area is free with digital pianos.

Email us at info@matchettsmusic.com or phone our piano department on 028 90 326695 for a quote.

Returns Policy

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging, and have the receipt or proof of purchase.

Please note that gift vouchers are not eligible for refunds.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

Queries

For any delivery questions or queries, send us an email at info@matchettsmusic.com, or call 028 90 326695.

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