Refund policy

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Goods must be accompanied with a Completed Returns Form. Available by emailing info@matchettsmusic.com

Examples of some non-returnable items: 
Gift cards, Tin Whistles, Kazoos for hygiene reasons. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error (e.g a violin with a rosined bow). Any item that is returned more than 30 days after delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@matchettsmusic.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@matchettsmusic.com and return your item to: Matchetts Music, Wellington Place, Belfast. BT1 6GF

Faulty Goods - Returns and Replacements

At Matchetts Music, we take the quality of our products seriously and will work with you to resolve any confirmed manufacturing fault or defect. Where a replacement has been agreed, the original item must first be returned to us and received at our store before a replacement can be dispatched. Once the returned item has been received, we will assess the reported fault as appropriate and arrange the agreed replacement as promptly as possible.

For faulty goods, we are unable to dispatch a replacement in advance of receiving the original item under our standard replacement procedure. All returns and replacements are handled in accordance with applicable UK consumer protection legislation. Nothing in this policy affects or limits your statutory rights.

Shipping
To return your product, you should mail your product to: Matchetts Music, 38 Wellington Place, Belfast. BT1 6GF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.