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Everything you need to know about ordering from Matchetts Music.
Yes — we offer free standard shipping on qualifying orders across the UK and Ireland. Any applicable thresholds and delivery costs are clearly shown at checkout before you complete your order.
Most in-stock orders are dispatched the next working day. Standard delivery to mainland UK and Ireland typically takes 2–5 working days. You'll receive a tracking notification as soon as your order ships.
We offer a 30-day satisfaction guarantee on all orders. If you're not completely happy with your purchase, simply get in touch and we'll arrange a return for a full refund or exchange — no hassle.
Yes — Matchetts Music is an authorised dealer for many of the world's leading brands, including Fender, Taylor, Martin, and Yamaha. Every instrument and accessory we sell is 100% genuine and covered by the full manufacturer's warranty.
All high-value instruments are professionally inspected and set up by our in-house technicians before they leave our store. We want every instrument to arrive in perfect playing condition.
Absolutely. Our team of experienced musicians and specialists is on hand to help you find the right gear. Get in touch by phone or email and we'll give you honest, knowledgeable advice — the same way we've been doing since 1936.